Privacy Policy

RundiRwanda is an online language-learning service. This policy explains what personal information we collect, why we use it, the service providers involved, and the choices available to you.

1. Information we collect

Depending on how you use RundiRwanda, we may process:

• Account identifiers and email information handled through Clerk.
• Your RundiRwanda username and account settings. Your username may be shown to other learners placed in the same weekly League group; email addresses are not shown on League boards.
• Learning progress for Kirundi and Kinyarwanda, lesson results, XP, streaks, review state and course preferences.
• Membership, Family and ordinary learner-referral information.
• Creator Program information when applicable, including creator status, referral codes, referral attribution, commission rules, payout records and Creator Program terms acceptance.
• Privacy-conscious creator-referral activity such as a first-party referral/session identifier, referral code, landing path, timestamp and optional campaign/UTM source. RundiRwanda does not use device fingerprinting for Creator Program attribution.
• Billing identifiers and subscription status. Payment-card details are handled by Stripe and are not stored in the RundiRwanda database.
• Support messages that you choose to send through the Support Center.
• Approximate online status for signed-in users, represented by user ID and last-seen time only.
• Anonymous first-party visitor analytics: random browser and session identifiers, first/last-seen timestamps, and page paths. This analytics table does not store visitor names, email addresses, exact IP addresses or device fingerprints.
• Technical information necessarily processed by hosting, security and authentication providers to operate the service.

2. Why we use information

We use personal information to create and secure accounts, save learning progress, deliver memberships, process billing events, support Family features, operate learner referrals and the Creator Program, calculate eligible commissions, keep payout/accounting records, prevent abuse, provide customer support, maintain service reliability, and comply with legal obligations.

3. Creator Program privacy

A creator may see aggregate referral statistics and anonymized earning events such as a signup, subscription plan, commission amount and payout status. Creators do not receive referred learners' names, email addresses, Clerk IDs, Stripe customer IDs, card information, billing addresses or private learning records. RundiRwanda Administrators may access account identifiers where reasonably needed for support, fraud review, attribution corrections and financial reconciliation.

4. Service providers

RundiRwanda currently relies on service providers including Clerk (authentication), Stripe (payments and subscription management), Neon (application database), Vercel (website hosting and delivery), and Cloudflare (domain, DNS, security and network delivery). These providers may process information in jurisdictions outside your province, state or country.

5. Cookies and similar technologies

RundiRwanda currently uses cookies, local storage and similar browser storage for authentication, security, account state, language preference, core application functionality, first-party anonymous service analytics, and Creator Program referral attribution. A Creator Program referral can use first-party storage for up to 30 days before attribution is attached to an account. The referral storage contains an opaque RundiRwanda click identifier rather than creator earnings or sensitive customer data. See the Cookie Notice.

6. Retention

We keep personal information only for as long as reasonably necessary for the purposes described here, including security, dispute resolution, fraud prevention and legal/accounting obligations. Resolved in-app support conversations may be permanently deleted by staff when they are no longer needed. Account deletion removes RundiRwanda application data that is not required to be retained. Creator Program financial history that must remain for legitimate accounting, refund or payout purposes is preserved in anonymized or de-identified form where appropriate rather than being silently destroyed.

7. Your choices and rights

Depending on applicable law, you may have rights to request access, correction, deletion, withdrawal of consent, or a portable copy of certain personal information. Signed-in users can contact RundiRwanda through Help & Support. Account deletion can be initiated from the account-deletion page.

8. Minors

RundiRwanda currently requires account holders to be at least 14 years old. We intentionally do not request a date of birth. If we learn that an account was created by someone under 14 without legally valid authorization, we may suspend the account and delete the associated personal information as appropriate.

9. Security

We use authentication controls, role-based staff access, HTTPS, restricted payment credentials and other technical and organizational safeguards appropriate to the service. Creator commission percentages, payout state and financial calculations are enforced on the server rather than trusted from browser input. No online service can guarantee absolute security.

10. Privacy contact

The person responsible for privacy at RundiRwanda is designated as the RundiRwanda Privacy Officer. Signed-in users may contact the Privacy Officer through the in-app Support Center by choosing the Account or Other category and stating that the request concerns privacy. A dedicated business privacy contact address should be added before broader public commercialization if required by the jurisdictions in which RundiRwanda operates.

11. Changes

Material changes to this policy will be posted here with a new effective date. Where required, we will request renewed consent.