Refund & Cancellation Policy

This policy applies to subscriptions purchased directly on the RundiRwanda website through Stripe. Purchases made through a future app store may be subject to that store's refund process.

Cancellation

You may cancel a web subscription through Account Settings → Billing → Manage billing. Cancellation stops future renewal. Unless applicable law provides otherwise, cancellation does not automatically refund the current billing period and access normally continues until the paid period ends.

Standard refund-request window

As a voluntary RundiRwanda policy, a refund request for a direct web subscription is normally eligible for review when both conditions are met:

• The request is made within 7 days of the relevant first charge or renewal; and
• Fewer than 5 paid-access lessons have been completed after that charge.

Once 5 or more paid-access lessons have been completed after the charge, the payment is normally non-refundable under this voluntary policy because substantial use has occurred.

Exceptions

We may review requests outside the standard window for duplicate charges, unauthorized transactions, material technical failures, billing errors, or other exceptional circumstances. This policy does not limit refund, cancellation or consumer-protection rights that applicable law requires.

How usage is assessed

RundiRwanda records course progress and may compare the number of completed lessons at the start of a subscription period with the number completed when a refund is requested. Replaying an already completed lesson does not increase the course-completion count.

How to request a refund

Open Help & Support, choose Billing, and explain the charge you want reviewed. Approval is not automatic. If approved, access associated with the refunded subscription may be revoked and the subscription may be scheduled to end or cancelled.